This policy explains how Total Tech Support Ltd collects, uses and protects personal information when you contact us, visit our website or use our services. Total Tech Support Ltd is the data controller responsible for your information.
Who we are
Total Tech Support Ltd, company number 17133797. Our registered office is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. You can contact us on 01952 948668 or at [email protected].
Information we collect
When you make an enquiry, we collect your name, business name, phone number, email address and the details you include in your message. When we provide services to you, we collect contact details for the people we deal with, information about the systems, accounts and devices we need to support you, and records of the work we carry out. When you use our website, we collect basic technical information such as your IP address, browser and the pages you visit, through cookies and similar tools. We do not collect more than we need and we do not ask for special category data.
How we collect it
Directly from you, through our enquiry form, by phone, by email or while providing services. Automatically through our website. Occasionally from a third party, such as a colleague at your business who refers you to us.
Why we use it and our lawful basis
- To respond to your enquiry and prepare a quote. Our basis is our legitimate interests, or taking steps to enter a contract.
- To provide and manage the services you have asked for. Our basis is performance of a contract.
- To keep records, take payment and run our business. Our basis is our legitimate interests and our legal obligations.
- To improve and secure our website. Our basis is our legitimate interests.
Where we rely on consent, for example for some marketing or non-essential cookies, you can withdraw it at any time.
Who we share it with
We use trusted providers who process information on our behalf, including Zoho for our enquiry form and customer records, Microsoft for email and productivity tools, Google reCAPTCHA for spam protection, Acronis for secure remote support sessions, and our website hosting provider. We also work with vetted contractors and partners who help us deliver services, under confidentiality terms. We do not sell your information. We will disclose it where the law requires us to.
Storing your information and transfers
Some of our providers store data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.
How long we keep it
Records relating to clients and the services we provide are kept for the life of the relationship and for 6 years afterwards to meet legal and accounting requirements.
Your rights
Under UK data protection law you have the right to access your information, to have it corrected or erased, to restrict or object to how we use it, to data portability and to withdraw consent where we rely on it. To exercise any of these, contact us using the details above. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, though we would ask you to raise any concern with us first so we can put it right.
Cookies
Our website uses essential cookies so it works properly, and [analytics cookies to understand how it is used]. We also use Google reCAPTCHA on our enquiry form, which sets its own cookies to tell humans from bots. You can control cookies through your browser settings.
Security
We take reasonable technical and organisational measures to keep your information safe and we review them as part of how we work. No system is completely secure, but we act quickly if anything goes wrong.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown below.
Contact us
For any question about this policy or your information, call 01952 948668 or email [email protected].
Last updated: 26 June 2026.
