Device Support Plans

Flexible monthly support packages for desktops, laptops, and servers – ideal for home users, remote workers, and small business teams. Each plan builds on the one below, so you can choose the level of cover that best suits your needs. For details of service inclusions/exclusions please see our Service Scope page.

Feature	Essentials £12 / device	Care+ £17 / device	Pro+ £22 / device	Enterprise Custom
Antivirus & Security	✓	✓	✓	Bespoke security & compliance
Remote Support Allowance	PAYG	30 mins / device / month	1 hour / device / month	Custom SLA
On-Site Support	PAYG	PAYG	PAYG	As required, SLA-defined
Performance & Maintenance	✓	✓	✓	Monthly reporting across all supported devices
Backup	–	–	✓	Bespoke backup solutions
Reporting	Service log only	Service log only	✓	Custom reporting
Response Priority	Standard response	Priority response	Fast-track response	Custom SLA
Recommended For	Home users / low-usage PCs	Office PCs / home office setups	Business-critical devices	SMEs, multi-site, complex IT

Note: Device plans include allowances shown above. For hourly rates and out-of-hours support, please see our dedicated Pricing & Support Rates page.

Last Updated

This page was last reviewed and updated on: 01 April 2025

Device Support Plans

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