Privacy Policy
Last Updated: April 2026
At Total Tech Support Ltd, we are committed to protecting your privacy and handling your personal information with care.
This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services or website.
Total Tech Support Ltd is a company registered in England and Wales (Company No: 17133797).
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Details: Your name, email address, phone number, and other identifiers.
- Service Information: Details about your technical support requests, device information, and service history.
- Website Usage Data: Information collected via cookies and analytics tools, such as IP addresses, browsing behavior, and interactions with our website.
2. How We Use Your Information
Your data helps us:
- Provide and manage technical support services.
- Respond to your inquiries and deliver quotes.
- Improve our services, website functionality, and customer experience.
- Fulfill legal and regulatory obligations.
We never sell your personal information.
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:
- Contractual necessity (to deliver requested services).
- Legitimate interests (to improve our operations).
- Legal compliance (where required by law).
- Consent (where applicable, which you may withdraw at any time).
4. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (where no legal basis for retention exists).
- Object to or restrict processing in certain circumstances.
- Withdraw consent (if processing is based on consent).
To exercise these rights, contact us using the details below.
5. Data Security & Retention
We implement industry-standard security measures (encryption, secure servers, access controls) to protect your data.
We retain personal data only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.
6. Cookies
Our website uses cookies to analyse traffic, enhance user experience, and improve performance.
You can manage cookie preferences via your browser settings.
7. Contact Us
For questions about this policy or your personal data, please contact us:
info@totaltechsupport.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO)
if you believe your data has been handled incorrectly.
