Flexible monthly support packages for desktops, laptops, and servers – ideal for home users, remote workers, and small business teams. Each plan builds on the one below, so you can choose the level of cover that best suits your needs. For details of service inclusions/exclusions please see our Service Scope page.
| Feature | Essentials £12 / per device |
Care+ £17 / per device |
Pro+ £22 / per device |
Enterprise Custom |
|---|---|---|---|---|
| Antivirus & Security | ✓ | ✓ | ✓ | Bespoke security & compliance |
| Remote Support Allowance | Pay As You Go | 30 mins per month | 60 mins per month | Custom SLA |
| On-Site Support | Pay As You Go | Pay As You Go | Pay As You Go | As required, SLA-defined |
| Performance & Maintenance | ✓ | ✓ | ✓ | Monthly reporting across all supported devices |
| Backup | – | – | ✓ | Bespoke backup solutions |
| Reporting | Service log only | Service log only | ✓ | Custom reporting |
| Response Priority | Standard | Priority | Priority | Custom SLA |
| Recommended For | Home users / low-usage PCs | Office PCs / home office setups | Business-critical devices | SMEs, multi-site, complex IT |
Note: Device plans include allowances shown above. For hourly rates and out-of-hours support, please see our dedicated Pricing & Support Rates page.
This page was last reviewed and updated on: 01 June 2025
E: info@totaltechsupport.co.uk
T: 01952 948668
