Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Your name, email address, phone number, and other identifiers.
• Service Information: Details about your technical support requests, device information, and service history.
• Website Usage Data: Information collected via cookies and analytics tools, such as IP addresses, browsing behavior, and interactions with our website.

2. How We Use Your Information

Your data helps us:

• Provide and manage technical support services.
• Respond to your inquiries and deliver quotes.
• Improve our services, website functionality, and customer experience.
• Fulfill legal and regulatory obligations.

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

• Contractual necessity (to deliver requested services).
• Legitimate interests (to improve our operations).
• Legal compliance (where required by law).
• Consent (where applicable, which you may withdraw at any time).

4. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where no legal basis for retention exists).
• Object to or restrict processing in certain circumstances.
• Withdraw consent (if processing is based on consent).

To exercise these rights, contact us at the email below.

5. Data Security & Retention

We implement industry-standard security measures (encryption, secure servers, access controls) to protect your data. Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. Cookies

Our website uses cookies to analyze traffic, enhance user experience, and improve performance. You can manage cookie preferences via your browser settings.

7. Contact Us

For questions about this policy or your data, email our Data Protection Officer: