VoIP Essentials Plan

Managed business VoIP service with inclusive call bundles, flexible numbering, and device support. Each phone number comes with its own minutes allowance, and can be registered on up to 3 devices. Perfect for small businesses that need one or multiple phone lines without the complexity of a PBX. For details of service inclusions/exclusions please see our Service Scope page.

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VAT: All prices are final – no VAT applies (we are not VAT registered).

Feature	VoIP Essentials £9.50 / number
Outbound Calls (per number)	1,000 UK landline + 1,000 UK mobile outbound
Inbound Calls (per number)	Unlimited (fair use applies)
Numbers per Site	1+ (each number billed separately)
Devices	Up to 3 (desk phones, cordless, softphones)
Voicemail & Forwarding	✓
Number Porting (Transfer from another provider)	£20 one-off per number
Per-Device Management Fee	+£5/device (desk phones, DECT handsets, softphones)
Site/Admin Fee	£10/site
Minimum Term	12 months (per number)
Recommended Devices	Yealink desk phones & cordless handsets
Recommended For	Businesses needing one or more managed VoIP lines with included minutes

Note: For hourly support rates and out-of-hours pricing, please see our dedicated Pricing & Support Rates page.

Example Setup – Small Office

2 phone numbers (main line + support), 3× Yealink desk phones:

Site Fee: £10/month
2 numbers × £9.50: £19/month
3 devices × £5: £15/month
Total Monthly (management): £44
One-off Number Porting: £20 per number (if moving existing lines)
Handset Purchase: from £69.99 per device
Minimum Term: 12 months

Fair Use Policy (Simplified)

Each number includes 1,000 UK mobile + 1,000 UK landline outbound minutes per month.
Inbound calls are unlimited (subject to fair use).
Outbound calls must not exceed 75% of total calls (inbound + outbound). Example: If you make 300 calls in a month, at least 75 of them must be inbound. If all 300 are outbound, this would breach fair use.
No rollover – unused minutes reset monthly.
No automated diallers, bulk marketing, or call centre use.
Forwarded/diverted calls charged at standard rates.

Terms

12-month minimum term applies per number. Early termination fees will apply if cancelled before the end of term.
All handsets remain client-owned. TTS provides installation, configuration, and ongoing management.
If the agreement is cancelled, management and support services will end, but hardware remains with the client.

Last Updated

This page was last reviewed and updated on: 02 October 2025

VoIP Essentials Plan

Example Setup – Small Office

Fair Use Policy (Simplified)

Terms

Last Updated

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