Support Plans & Pricing

Total Tech Support offers flexible monthly support packages for desktops, laptops, and servers – ideal for home users, remote workers, and small business teams. Each plan includes clearly defined services and a fixed monthly fee for the initial 12-month term, reviewed at renewal to ensure pricing remains fair and sustainable. For full details of inclusions/exclusions please see our Service Scope page.

1. Plan Comparison

Feature	Essentials £12 / device	Care+ £17 / device	Pro+ £22 / device Most Popular	Enterprise Custom
Remote Support Allowance	PAYG only (£12.50 / 15 mins)	30 mins / device / month	1 hour / device / month	Custom SLAs
On-Site Support	PAYG (£60 / hour)	Priority scheduling	Fast-track priority	As required, included in SLA
Monitoring & Security	Antivirus + updates	Monitoring + monthly clean-up	Monitoring + backups + verification	Servers, M365, cloud systems
Backup	Not included	Not included	Secure cloud backup included	Bespoke backup & compliance
Reporting	Service log only	Included with support	Monthly status summary	Custom reporting
Response Priority	Standard	Priority response	Priority response	Custom SLA
Recommended For	Home users / low-usage PCs	Offices & home offices	Business-critical devices	SMEs & multi-site setups

2. Core Support Rates

In addition to your plan’s included allowance, support is billed at the following published rates:

Remote Support (standard hours): £12.50 per 15 minutes
On-Site Support (standard hours): £60 per hour
Evenings & Weekends: 1.5× standard rate (£18.75 per 15 minutes remote / £90 per hour on-site)
UK Public Holidays: 2× standard rate (£25 per 15 minutes remote / £120 per hour on-site)
Travel: On-site visits within the Telford area are included. Mileage may be charged for visits outside Telford.

3. Optional Add-Ons

Additional services can be added to any plan as required:

Managed Wi-Fi: Remote management of UniFi or equivalent hardware.
Website hosting: Secure hosting with SSL, backups, and maintenance.
Domain & email management: Registration, DNS setup, Microsoft 365 integration.
Parental Control Software: Filtering and management tools to help control online access for children and staff where required.

4. Rate Reviews & Transparency

Plan fees are fixed for the duration of the initial 12-month term and may be reviewed at renewal. Support rates and plan allowances are reviewed periodically to reflect inflation, operating costs, and service improvements. The live version on this page always takes precedence over any printed or previously supplied copy.

5. Last Updated

This page was last reviewed and updated on: 01 April 2025